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ConnectWise Control Review
March 21, 2018

ConnectWise Control Review

Patrick Carson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

One user (me) uses it to assist users with computer and software problems at 13 locations.
  • The connection process is fairly easy.
  • I have found very little latency when connected.
  • The remote image quality is very good.
  • Everything seems to work well... any shortcomings seem to be mine, I haven't made time to review any of the documentation, so I just sort of plow my way through getting connected. The interface is fairly intuitive.
  • Far, far better and cheaper than a site visit!
This is my first software of this type I have used. I have had support people use Bomgar, it seemed to be OK on my end.
I'm mostly just remoting in and clearing up cache files and resetting things, so it works great for me.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.7
Screen sharing
10
File transfer
9
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated