ConnectWise Control, great value
March 20, 2018

ConnectWise Control, great value

logan wellman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We had previously been using TeamViewer to log into a remote machine at some of our smaller offices. This worked ok but was expensive for the license. ConnectWise, in my opinion, is more hassle-free and better designed and had a more attractive price point.


  • Reconnects session after remote machine reboot, never have had a connection loss in general.
  • The session settings are well laid out for messaging, not taking, blacking out the remote screen for confidential tasks etc.
  • Easy web console to send remote clients to new machines


  • It automatically installs remote duplicate print drivers, I have had an issue when troubleshooting a remote print driver because it was duplicated.
  • Positive efficiency- No longer have to call and ask people if I can jump on their machine, message and go.
  • I used to keep separate notes and sometimes not be able to find them, now I have the notes and machine specs without having to look for them as soon as I log into the particular machine.
I have only used the personal version of TeamViewer. However, when looking for a professional product, I did consider them. The price versus the features compared with ConnectWise Control seemed not good. I think I get more for my money with Connectwise.
If I need to do maintenance or check something on a machine currently being used, I just type the user a message in the provided chat feature, hop on their machine and do what I have to, plus it keeps track of job notes that I can enter. This makes it easy to remember what was done previously and it's all in one suite.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Monitoring and Alerts
Multi-platform remote control
Not Rated


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