ConnectWise Control, great value
March 20, 2018

ConnectWise Control, great value

logan wellman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We had previously been using TeamViewer to log into a remote machine at some of our smaller offices. This worked ok but was expensive for the license. ConnectWise, in my opinion, is more hassle-free and better designed and had a more attractive price point.

Pros

  • Reconnects session after remote machine reboot, never have had a connection loss in general.
  • The session settings are well laid out for messaging, not taking, blacking out the remote screen for confidential tasks etc.
  • Easy web console to send remote clients to new machines

Cons

  • It automatically installs remote duplicate print drivers, I have had an issue when troubleshooting a remote print driver because it was duplicated.
  • Positive efficiency- No longer have to call and ask people if I can jump on their machine, message and go.
  • I used to keep separate notes and sometimes not be able to find them, now I have the notes and machine specs without having to look for them as soon as I log into the particular machine.
I have only used the personal version of TeamViewer. However, when looking for a professional product, I did consider them. The price versus the features compared with ConnectWise Control seemed not good. I think I get more for my money with Connectwise.
If I need to do maintenance or check something on a machine currently being used, I just type the user a message in the provided chat feature, hop on their machine and do what I have to, plus it keeps track of job notes that I can enter. This makes it easy to remember what was done previously and it's all in one suite.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
9
File transfer
9
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
9
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
9
Centralized management dashboard
9
Session record
9
Annotations
9
Monitoring and Alerts
9
Multi-platform remote control
Not Rated

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