ScreenConnect : A software which helps build good relationships with clients
April 02, 2018

ScreenConnect : A software which helps build good relationships with clients

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Using ConnectWise Control made life easy in corporate. It easily connects with clients located at a distance. It can easily share any type of files like pdf, doc, csv, mp3 etc. It is highly compatible software with solid features, and is easy to understand for new users too. Reliable and intuitive: it is used to demonstrate projects and software to clients, solve their problems/queries and share files in our organization.
  • Reliable, intuitive and easy to use.
  • Connecting in a snap to clients in a distant location.
  • Shared toolbox folder to share files easily.
  • Connecting with multiple users sometimes makes it slow.
  • Can give fast responses to clients so that they can use your products easily.
  • A good software with low cost.
  • Team Viewer
The largest difference between ConnectWise and its competitors is that
it is self-hosted, so you deploy it on your own private servers. It is easier to use than Team Viewer. One thing I hate in ConnectWise is the difficulty to connect with multiple users at a time. In this situation Team Viewer helps a lot.
1. Sharing any type of files.
2. Highly compatible software.
3. Lightweight, easy to deploy, easy to use, customization.
4. Can solve issues clients face when using your products. You can have meetings, and support sessions, and share screens in any way you can think of.
5. Chat / Messaging system.
6. Video Streaming, Record & Playback Ability.
7. Presentation Streaming.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
9
Instant message
8
Secure remote access with Smart Card authentication
7
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
7
Initiate remote control from mobile
8
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Session record
9
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
Not Rated