Connectwise/ScreenConnect is very user friendly
July 24, 2018
Connectwise/ScreenConnect is very user friendly
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
ScreenConnect was used as a way to provide technical support for external clients. We used this method of screen sharing to monitor servers, quarantine computers, and MacBooks. It helped us update software, configure computer systems, and perform day to day operations. It makes it incredibly easy to help customers as well as send/retrieve files from their computer.
- Easy to install and easy to use
- Auditing options are available if you create a server for its storage.
- Transferring files is easy to use
- Changing users on a server is easy to easy
- Categorizing computers in a list makes and having a search feature makes it very user-friendly
- Adding new employees/changing passwords in ScreenConnect feels more difficult than it should be.
- Sometimes the screen can make the viewing field way too small and when using the zoom feature in ScreenConnect makes it hard to adjust to the right size.
- It logs out after being idle for a short amount of time.
- Costs can be expensive
- Monitoring alerts can be done in other software such as Atera which also has a screen share.
- Adjusting the monitor size can be difficult if the user has their screens scaled.
ScreenConnect is simple to use, but alerts and updates are done separately. Atera is another screenshare that provides users with backup, alerts, and updates. ScreenConnect or Connectwise is easy to use. Once everything else is taken care of; ScreenConnect becomes a wonderful program to use in IT.