A proactive remote solution issue solver. Time to business is less in secure manner.
July 30, 2018

A proactive remote solution issue solver. Time to business is less in secure manner.

Jitu Mani Das | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It allows us to remotely help people with their day to day issues. The good part is the performance and the underlying security across it. We use it across the whole organization. It usually gives us a better way of addressing desktop server related issues in no time.

Any impact on a user's machine, actually hampers his work, so we found this solution gives us a no-time solver remotely.
  • I like mostly how we can remotely monitor various services [to see if they] are up/down. For example, whether a user has a firewall on, do a browser check, version check etc. This is really useful for me to remotely monitor the issues and proactively work on the issues before a user reports them.
  • I would say, the product could give us a better monitoring on security updates. Monitoring Microsoft security updates are missing. Mainly focusing on security as well. This [would give] a booster to the software.
  • Log management system has a lot of room for improvement.
  • There small bugs here and there. A small percent of servers and Chrome Books are not well addressed.
  • This tool doesn't require much training which is good for day to day activities. L1 guys are good in handling this apart from few features like active directory.
  • The knowledge base lacks articles on customization and API on innovations, like log forwarding to SIEM efficiently.
Bomgar is a good product but we are actually not evaluating them as a replacement for ScreenConnect. I would say this tool can do more on a privilege level. That would be my future [assesment] of this tool.
Remote mobile management is one of the best features of this product.

The dashboard based on host level or admin level is a really nice one, where you can remotely monitor devices. It's kind of a proactive remote resolution maker rather than a reactive tool, which I feel is really awesome. The product has remote support, meetings, and monitoring, and every enterprise has a need in this area.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
8
Instant message
10
Secure remote access with Smart Card authentication
9
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
9
Session record
9
Annotations
8
Monitoring and Alerts
10
Multi-platform remote control
8