Remote connection make easy
Anonymous | TrustRadius Reviewer
October 29, 2018

Remote connection make easy

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

ConnectWise Control is used as a medium to connect with our clients to demonstrate our product, and to help them understand the product and use it. It is a very simple product, and it's easy to connect with the client's computer. It has a lot of useful features and resources to help you connect to a remote desktop or laptop; you just need to log in. It is secured.
  • Connects to clients desktop easily. Demonstrate products, solve their problems.
  • Large number of features. It has audio and video conferencing options too.
  • Small bugs here or there.
  • Sometimes it disconnects with other desktop without closing connections.
  • Support care is not good enough sometimes.
  • Clients are happy because their problems are solved as soon as possible.
  • Connecting to people also matters on business growth.
ConnectWise Control has clean and good UI/UX. It gives you easy and fast access to other's desktop or laptop. Sharing files and chat accordingly. Many features of ConnectWise stands out from other remote connection softwares. Affordable. It is best suited for any IT support company, on a small scale. Large bandwidth.
It helps build clients' confidence if you are present to solve their problems. ConnectWise Control helps you connect to clients and gives you access to their desktop so that problems can be solved very easily. Two people can connect easily no matter where they are; it gives you worldwide access. With security at the forefront of its design, it will create secure end-to-end connections with role-based security and manage-session functionality.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
8
Instant message
8
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
8
Centralized management dashboard
Not Rated
Session record
8
Annotations
Not Rated
Monitoring and Alerts
8
Multi-platform remote control
Not Rated