Great product for years
October 30, 2018

Great product for years

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use it for providing IT support to all subcompanies. Managing to solve their daily issues and monitor any potential network problems.

Pros

  • stable
  • speedy
  • convenient

Cons

  • connection could be quicker, like it is on TeamViewer
  • hard to uninstall agents (it may still reconnect after sending out uninstall command)
  • reduces many onsite visit costs
  • improved our availability time
cheaper, central management, group management are much better than those procucts.
We have many sub-companies, so group management is perfect. Colleagues can join us to do projects together. Employees can use a support session for troubleshooting.

ScreenConnect Feature Ratings

Remote Administration
8.5
Screen sharing
10
File transfer
9
Instant message
9
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
7
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Centralized management dashboard
10
Session record
9
Annotations
8
Monitoring and Alerts
7
Multi-platform remote control
10

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