Superior remote access - That's all you need to know!
November 21, 2018

Superior remote access - That's all you need to know!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Used in providing remote IT support services. Helps reduce costs because most issues can be resolved quickly remotely. This allows our IT department to focus on other issues.

It helps our company to provide quick remote access to help our clients.
  • Speed of accessing - remote access speed is great. It's just like sitting at the computer itself.
  • Mobile - Access is very good, when on the road we can provide support from a device which is a big help.
  • Fast access to client computers to provide exceptional romote support.
  • Cost - I would like to see some promotions or discounts for long term users.
  • Limited concurrent connection access - We are currently only allowed 3 con-current connections. Wish this was higher with the same pricing package.
  • It's challenging for us to update client computers when a new version of connectwise comes out.
  • Reduction in over IT costs which is a profit for us.
  • Remote access so that we can do not need to pay techs extra for onsite support.
  • We are able make up service costs because this pricing of this service is reasonable for most clients we have.
TeamViewer - We have used in the past, but have found that the cost was too much and the connection to remote computers was not as reliable. Connectwise is a much more superior technology.
Providing remote IT support to any computer.

Remote access to manage servers for our corporate clients.

Hold meetings online while sharing a onescreen whiteboard for users to interact with.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Multi-platform remote control