ConnectWise a great remote session solution
November 26, 2018
ConnectWise a great remote session solution
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
With the increase in our workforce and the ever-evolving demands of cybersecurity, we decided to go with ConnectWise as a solution for our IT department. This tool is used by our IT infrastructure teams to help diagnose problems in the company issued work machines. We decided to use ConnectWise because of its compatibility with all commonly used OS including Linux machines.
- The product comes with a self-service toolbox allowing system admins to transfer files back and forth easily between remote machines.
- In ConnectWise the remote desktop connection works right from the browser there-by circumventing the need of installing additional software.
- The audio quality over a remote call needs improvement.
- It would have been helpful if we got a longer trial period to evaluate the product more thoroughly.
- ConnectWise was the right choice for us given the price point, to help solve the issue of work machine management.