Item: ConnectWise ScreenConnect
Rating: 7
Author: Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

With the increase in our workforce and the ever-evolving demands of cybersecurity, we decided to go with ConnectWise as a solution for our IT department. This tool is used by our IT infrastructure teams to help diagnose problems in the company issued work machines. We decided to use ConnectWise because of its compatibility with all commonly used OS including Linux machines.

Pros and Cons

Pros

The product comes with a self-service toolbox allowing system admins to transfer files back and forth easily between remote machines.
In ConnectWise the remote desktop connection works right from the browser there-by circumventing the need of installing additional software.

Cons

The audio quality over a remote call needs improvement.
It would have been helpful if we got a longer trial period to evaluate the product more thoroughly.

Return on Investment

ConnectWise was the right choice for us given the price point, to help solve the issue of work machine management.

Other Software Used

Salesforce Analytics Cloud, Salesforce Community Cloud, TIBCO BusinessConnect

Likelihood to Recommend

ConnectWise is great for a large team of employees dispersed in different locations. The screen sharing and remote calls allow for the IT staff to help triage and fix potential issues on work machines.

ConnectWise ScreenConnect Feature Ratings

Comments

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ConnectWise a great remote session solution