ConnectWise Control is the best remote management solution available.
November 21, 2018
ConnectWise Control is the best remote management solution available.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
We have users spread out and it helps us to manage those users remotely.
Pros
- Copying files to and from the managed computer is very convenient. I use this feature quite often.
- The chat feature is my primary means of communicating with the user. This allows me to work on more than one client at a time since I don’t need to call them.
- Being able to share my screen during and instructional time decreases the time I work with the users.
- I like that I can chat with the user through the console without a remote session. This is much more polite and allows them to minimize or close sensitive information before the remote session begins.
Cons
- What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
- This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.
- Time savings are the biggest for me. Allowing me to get get in and get out quickly is very important. I don’t have to fiddle with settings to get a connection. If I can’t get connected, it isn’t because of CW Control.
- Kaseya Virtual System Administrator (VSA)
VSA replaced LT, but I kept CW Control. VSA’s implementation of remote control was dismal compares to CW Control.
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