ConnectWise Control is the best remote management solution available.
Toby Carver | TrustRadius Reviewer
November 21, 2018

ConnectWise Control is the best remote management solution available.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We have users spread out and it helps us to manage those users remotely.
  • Copying files to and from the managed computer is very convenient. I use this feature quite often.
  • The chat feature is my primary means of communicating with the user. This allows me to work on more than one client at a time since I don’t need to call them.
  • Being able to share my screen during and instructional time decreases the time I work with the users.
  • I like that I can chat with the user through the console without a remote session. This is much more polite and allows them to minimize or close sensitive information before the remote session begins.
  • What gets me every time is when I mouse over the Essentials tab during a session. There are so many options there and it is placed in an where my mouse hits often. Because there are so many options, the Essentials tab fills the window. I have to move my mouse around to get it to close.
  • This is honestly one of those solutions that works well every time, and I can’t think of anything to improve.
  • Time savings are the biggest for me. Allowing me to get get in and get out quickly is very important. I don’t have to fiddle with settings to get a connection. If I can’t get connected, it isn’t because of CW Control.
  • Kaseya Virtual System Administrator (VSA)
VSA replaced LT, but I kept CW Control. VSA’s implementation of remote control was dismal compares to CW Control.
If you don’t have to manage remote users, then it isn’t necessary. If you do, then this is the only solution you should use.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
Not Rated
Multi-platform remote control
10