Amazing product for a Support Tech
November 27, 2018

Amazing product for a Support Tech

James Brice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I have been using ConnectWise Control to support my end users for the past year and I love it. I had been using LogMeIn for several years prior and it became way too expensive. I did my research and moved to ConnectWise and I've never looked back. I couldn't live without the unattended access to manage my servers and also the ability to share screens both ways. It's incredibly simple to use and set up.

I'm a one man operation and I use this product multiple times a day to support my users. It's fantastic.

Pros

  • Unattended access - simple and works.
  • Ease of use - I just give my end users a code and I'm on.

Cons

  • At the moment, I don't have any Cons to report
  • ConnectWise has added a level of professionalism to my business I didn't have before.
Cheaper and easier to use.
It's well suited for accessing users' computers when you are in a different location. Works well for demonstrations and tutorials.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
9.6
Screen sharing
9
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
9

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