Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.
- It has great response times and is a great tool when trying to monitor up time and access to devices.
- It has a cmd applet to be able to issue command remotely, also has a live connection diagram to know if the device is online.
- It has the ability to keep a window live while rebooting which comes in very handy. When you open a connection then either you or the user reboots, your screen will stay open and just show disconnected, then automatically refresh your screen once the computer is online.
- I don't really have any issues with Control.
- I wish it would integrate with Autotask AEM/PSA.
- Overall cost is cheap compared to other softwares.
- Saves money because technicians can have several remote sessions open and all working flawlessly.
They are much more robust and connect wise is cheaper per technician. Plus splash top takes a lot longer to reconnect to devices.