Saves time and money, Always works.
Trent Nilsson | TrustRadius Reviewer
November 27, 2018

Saves time and money, Always works.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Across the whole company, it allows all my technicians to be able to remotely help all my customers, and remotely log in for a quick support session.
  • It has great response times and is a great tool when trying to monitor up time and access to devices.
  • It has a cmd applet to be able to issue command remotely, also has a live connection diagram to know if the device is online.
  • It has the ability to keep a window live while rebooting which comes in very handy. When you open a connection then either you or the user reboots, your screen will stay open and just show disconnected, then automatically refresh your screen once the computer is online.
  • I don't really have any issues with Control.
  • I wish it would integrate with Autotask AEM/PSA.
  • Overall cost is cheap compared to other softwares.
  • Saves money because technicians can have several remote sessions open and all working flawlessly.
They are much more robust and connect wise is cheaper per technician. Plus splash top takes a lot longer to reconnect to devices.
It can dramatically make access to users in need very easy and helpful.

ConnectWise Control Feature Ratings

Screen sharing
9
File transfer
10
Instant message
9
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
10
Centralized management dashboard
9
Session record
9