IT Dept that needed a cost effective tool without sacrificing features
Anonymous | TrustRadius Reviewer
December 05, 2018

IT Dept that needed a cost effective tool without sacrificing features

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

It's being used on the entire org for help desk support. Also have it as an alternative to a VPN to control servers and other devices when not onsite. The biggest win has been cutting down on commute and friction when trying to help a user with a simple fix.
  • Computer Access to frequently used computers or users who need help often.
  • Sending and receiving files is a breeze, the drag drop feature is magical.
  • Screen Recording and sharing.
  • The meeting software could use some tlc or better understanding to the end users.
  • Better UI for changing settings of the software.
  • Remote Session speed
  • Cut on commute
  • Fast control
Price was the biggest difference without having to sacrifice features. The concurrent license is a big money saver.
It covers all the bases for an IT Department. It's a tool that I would always want on my side.

ConnectWise Control Feature Ratings

Screen sharing
10
File transfer
10
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
3
Over-the-Internet remote session
10
Initiate remote control from mobile
1
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
9
Session record
10
Annotations
5
Monitoring and Alerts
Not Rated
Multi-platform remote control
10