Pretty good to use, not too much room for improvement ;)
December 08, 2018

Pretty good to use, not too much room for improvement ;)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

The software is used by 2-3 people within the company - usually embedded computers that control instruments are interfaced with the software at remote places to transfer data or resolve issues.

Pros

  • Extremely easy installation on the agent end even across operating systems.
  • Fairly simple to use operating interface.
  • Pretty good in terms of data usage during interfacing the remote system. This is especially useful for connections via mobile networks.

Cons

  • The price of the software could be lowered.
  • It seems the installation of upgrades of connectwise leads to crashes on user and agent side on Windows 10 machines. This happened a couple of times.
  • Overall software cost decreased a bit by switching to connectwise
  • Organization and structuring of remote machines is better through connectwise.
Teamviewer (costly and heavy)
TightVNC Viewer (very nice but hard to setup)

1. Quick check of the settings of a remote user system by sending the installer via link and accessing the computer. Especially cool is the clean uninstall option after the access.

2. Supervision of a remote user who is learning to use the software we provide.

3. Regular checks of the operation of remote devices that are not easily accessible because they're at remote places.

ScreenConnect Feature Ratings

Remote Administration
9.8
Screen sharing
9
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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