Excellent Program to keep your clients happy without them having to see you in person.
December 15, 2018
Excellent Program to keep your clients happy without them having to see you in person.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I initially purchased ScreenConnect which is now ConnectWise because of the pricing and the functionality of the product. It has continued to improve over the years and I still use it to help people with their computers remotely. It solves the problem of having to schedule an appointment to see a customer when it sometimes is a quick fix that can have them back up and running almost immediately. It makes for a happier customer and help with efficiency of the service tech.
- Fast access with no lag
- Easy to use for both client and tech.
- Uses very few system resources.
- The toolbox is one of the best features.
- The loading of the product by the end user could be a little more streamlined
- Many antivirus software programs remove the program thinking it is a virus. Coordinating with the antivirus companies to make ConnectWise an exception to the virus list would be helpful
- The pricing for the new companies could be less expensive. The pricing increased drastically when ConnectWise bought ScreenConnect.
- increased efficiency of technicians through support for multiple sessions
- Timely access to an end user
- The speed at which the session runs. Very little lag if any.
I have used TeamViewer but it is very costly.