Amazing remote control
Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
I use ConnectWise daily to remote to customers' systems and manage and resolve issues. I also use it to record, take snapshots of errors, and control flow processes to determine how to resolve issues at a later time. I have used quite a few remote control agents over the years, and the only product I come back to and use is this one. I cannot say enough good things about it. I currently use Team Viewer and Splashtop, but they are just backups to Connectwise control.
- Extremely quick to connect.
- Chat is also very quick and stable.
- Snapshots and screen recording work great.
- Management is very simple.
- It's super simple to deploy.
- The admin management interface could be more polished.
- I would like to see a file folder management without screen viewing.
- More preconfigured commands would be helpful.
- Very quick response time.
- Cost is very low.
- Great tool options.
- BeyondTrust Remote Support (Formerely Bomgar Remote Support)
Bomgar was very expensive and very difficult to manage, use, and deploy. I wanted both in-house and cloud options available and needed the product to be simple to manage, deploy, and to lower my operating costs. I also needed the licensing for agents to be reasonable.