Amazing remote control
April 12, 2019

Amazing remote control

George Brower | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

I use ConnectWise daily to remote to customers' systems and manage and resolve issues. I also use it to record, take snapshots of errors, and control flow processes to determine how to resolve issues at a later time. I have used quite a few remote control agents over the years, and the only product I come back to and use is this one. I cannot say enough good things about it. I currently use Team Viewer and Splashtop, but they are just backups to Connectwise control.
  • Extremely quick to connect.
  • Chat is also very quick and stable.
  • Snapshots and screen recording work great.
  • Management is very simple.
  • It's super simple to deploy.
  • The admin management interface could be more polished.
  • I would like to see a file folder management without screen viewing.
  • More preconfigured commands would be helpful.
  • Very quick response time.
  • Cost is very low.
  • Great tool options.
  • BeyondTrust Remote Support (Formerely Bomgar Remote Support)
Bomgar was very expensive and very difficult to manage, use, and deploy. I wanted both in-house and cloud options available and needed the product to be simple to manage, deploy, and to lower my operating costs. I also needed the licensing for agents to be reasonable.
It is well suited for both end users, as well as technicians. I don't feel that it is less appropriate anywhere.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Over-the-Internet remote session
Initiate remote control from mobile
Centralized management dashboard
Session record