Control is by far the easiest and strongest remote connectivity platform I've experienced.
May 15, 2019

Control is by far the easiest and strongest remote connectivity platform I've experienced.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Control is used to quickly and efficiently configure assets, resolve issues and address technology needs very quickly remotely.
  • We use it to manage the IP PBX for SIP Phones including moves, adds and changes, configuration changes, call routing and blocking and almost everything else.
  • We use it for Server management and configuration changes including Active Directory.
  • We use it regularly for core switch changes and troubleshooting.
  • We use it to manage, configure and troubleshoot issues with the primary Firewall.
  • On remote devices like the iPad and iPhone, the virtual cursor could have better logic to follow the screen movements and zooming rather than staying off screen until physically moved.
  • The commonly used scripting changes in the Admin Area could have better organization and implementation rather than being bundled together with every other change.
  • The biggest positive impact has been to return a down office to work in a matter of minutes rather than hours or days where drive time and schedule conflicts hamper coordinating onsite troubleshooting.
  • Quick and efficient resolution of issues or just office changes that office staff or management require or request, even when offsite at a different customer.
Comparably, the features and ease of use aren't even in the same league. As far as cost, one is free and the other is extremely expensive, but Control rivals it in every way at a fraction of the cost.
It is ideal for anyone that needs immediate access to control all aspects of a technology device like they were sitting in front of it. It has incredible capability and power to even make accessing devices that don't accept the client to access directly configurable and user friendly.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Not Rated
Monitoring and Alerts
Multi-platform remote control
Not Rated