Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)
As IT director at Lang Realty, I oversee more than 120 computers located in 11 different offices servicing over 400 real estate agents and staff. ConnectWise makes this process a breeze! From any place where I have internet access, I can see if all my systems are online and available. I am also able to use this ConnectWise for training as I can remote into the computer the agent is using and demonstrate or resolved any issues. Also, I can create an access session for those users that are not part of our internal infrastructure. Having the software running on the background of all host computers makes it so easy to access. Installation and setup were a breeze and their support is unparalleled. One of the features I like the most is the Toolbox. That allows me to run any program I need for troubleshooting straight from the shot computer. ConnectWise allows me to classify by location each computer, so identifying the one I need to access is really simple. ConnectWise is every IT manager/director's dream system come true. I highly recommend it!
- This system has saved us hundreds of dollars given how efficiently we are able to troubleshoot and assist users.
ConnectWise is better priced and offers better features for the money (i.e. toolbox).
Great system for remote troubleshooting, training, and demonstration. A fantastic system to "keep an eye" on all systems throughout the company. Would like to see the ability to share the screen of the person accessing the remote computer.