The Best Way to Connect
May 15, 2019

The Best Way to Connect

Kyle Angeley-Devereux | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise across the entire organization to address everyday technical issues, provide in-service trainings, and regular maintenance. It allows for a quick response whether I am in the office or working remotely.
  • Easy to manage dashboard.
  • Fast and responsive remote connections.
  • Easy to install.
  • Occasionally, a connection will get lost and reinstallation is required.
  • Has made managing users at multiple sites very easy.
On ease of access, dashboard manageability, and reputation, ConnectWise is far superior to other products that I have used.
It is well suited for all remote access applications. Troubleshooting, system updates, IT support, etc.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
Not Rated
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
6
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
10
Multi-platform remote control
10