ConnectWise: great for smaller organizations looking to save on redundancy costs
May 18, 2019

ConnectWise: great for smaller organizations looking to save on redundancy costs

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We have a variety of software sets and databases that are licensed to one device by their developers. In commercial real estate, we are often in the field, and cannot return to the office for a quick search using these tools. For us, using something like ConnectWise allows us to access these systems while on the go, without having the constraint of being in our main office.
  • Easy Client Management: adding and removing devices is it nuanced but is very easy from a management perspective
  • Easily share files between devices: this is huge for my organization as we are working with large data sets. Though lag is minimal, it is easier to download the data directly to my device from the connected device from the file-sharing tool.
  • Though removing and adding devices isn't terribly difficult, it isn't the most intuitive for a non-technical user. Could be a bit better on that end.
  • "End Session" has always been a pain point for me. It reads as if it will end the currently connected session. A number of our users have clicked this in error and removed the device from our available sessions lineup. Minor change, but should be implemented
  • Continue to improve on video/screen quality. Our internet speeds in most of our offices is near 1Gb/s and true speeds are pretty close to that. We still have some pretty aggressive lag on some days. Usually great, but there is always room for improvement in the compression and transmission of this feed.
  • Increase in efficiency due to more users having access to the same tools instead of one centralized user.
  • Decreased software costs with the ability to share the same tools.
  • Easier management of database systems: less potential for bad data when working from one dataset instead of multiple distinct copies of the same data.
So far we've been happy with the performance, but are always considering alternatives. For our use, ConnectWise is very similar to alternatives. If we used some of the higher level features ConnectWise would probably stand out more.
I'm not entirely clear on the question, but I think our organization uses ConnectWise Control in a well-suited environment. We have a variety of tools that are not used very frequently by our users and do not rationalize having a license for each person. The ability to share this access via closed network on ConnectWise is invaluable.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
8
File transfer
10
Instant message
9
Secure remote access with Smart Card authentication
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
9
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
8
Centralized management dashboard
8
Session record
8
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated