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May 16, 2019

Sign in and help customers

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ScreenConnect to work without clients who are out of state and we are able to log in with ease at any time to help troubleshoot issues customers are seeing. We have found it more user-friendly and cost-efficient over TeamViewer. Clients are happy with the service we provide thanks to ScreenConnect.

Pros

  • Ease of access
  • Customer service is great
  • Price is right
  • My Technicians are happy with service

Cons

  • Adding more users with less cost
  • Adding more technicians for less would be nice bc we are small family-owned company.
It is well suited to help clients when you cannot be on site. Our clients are mainly bars, so we can log in at night and fix the issue so they can continue service with no disruption. We also like since a lot of our customers are closed during normal work hours we can still gain access to their system and maintain the system with required updates.

ConnectWise ScreenConnect Feature Ratings

Remote Administration
8.7
Screen sharing
10
File transfer
6
Instant message
7
Secure remote access with Smart Card authentication
8
Access to sleeping/powered-off computers
7
Over-the-Internet remote session
10
Initiate remote control from mobile
4
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

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