ConnectWise Control: great value and functionality for the smaller IT provider
May 28, 2019

ConnectWise Control: great value and functionality for the smaller IT provider

Luke Ephraums | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

We use ConnectWise Control primarily for remote access and monitoring of our client's networks. It allows us to easily support over 150 seats and growing. We use it on a daily basis and frankly couldn't live without it.

Pros

  • Very easy to deploy and update.
  • Cloud-based means easy access and management from around the world.
  • Large range of extensions allows you to customize your functionality.

Cons

  • Speed issues in certain circumstances.
  • Mobile client needs to support email address login.
  • Easily access multiple machines simultaneously.
  • Ability to quickly check system status and even run commands without opening a session.
  • Very reasonable price point.
We replaced LogMeIn Central with ConnectWise Control when the LogMeIn price became untenable. We found that ConnectWise Control did everything we needed and more at a very reasonable price point.
If you require remote access and monitoring of a large endpoint base, ConnectWise Control is excellent and a great value for money.

ConnectWise ScreenConnect Feature Ratings

Screen sharing
10
File transfer
10
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
5
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
7
Session record
Not Rated
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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