Item: ConnectWise ScreenConnect
Rating: 10
Author: Sebastien Lachat

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)

Use Cases and Deployment Scope

I am the IT admin of the company. We have 6 office locations and this helps me connect to users that have problems or computers that I need to update.

Pros and Cons

Pros

Easy to setup
Easy to use
Lots of features
Can connect from anywhere, not computer or installation dependent.

Cons

None
It does everything I want.

Return on Investment

Helped us keep IT resolutions internal
No need to hire a 3rd party, cost saving.
More control of our computer fleet.
Better staff satisfaction for getting help on their computer.

Alternatives Considered

SolarWinds Dameware Remote Everywhere, Dameware Remote Support and GoToMyPC

Dameware: I don't remember the exact version but I had 2 of their engineers trying to install or setting the demo up on my computers over 2 sessions and they never were able to make it work. I was able to access the location's computers but never remote offices. All other software were crazy out of price range, I forgot the names of all of them, not to be remembered anyway.

Other Software Used

Microsoft Office 365, Adobe Acrobat DC, AutoCAD, WaspTime, Microsoft Visual Studio Code, Microsoft Project, Sage 300 ERP, Sage 50 Accounting

Likelihood to Recommend

I can't give a scenario where it is less appropriate, no idea what that means. All I know is that it does all I want it to do to access and connect to remote computers throughout the company and its branches.