Item: ConnectWise ScreenConnect
Rating: 9
Author: Sergio Nora

Use Cases and Deployment Scope

We use ScreenConnect on a daily basis. We remotely work and fix issues for our customers, we check backups on the servers and fix quickly about 95% of the customers' tickets. It's stable, fast, with a lot of great tools, we can't work without it, it's really a good product to use.

Pros and Cons

Remotely fix issues on the customers' PCs.
Work everywhere.
Gain unattended access.

A stand-alone tool for remote access like TeamViewer
A console for all the customers
Share session with someone outside the company for over 30 days

Return on Investment

Technicians' efficiency
Less time to fix issues
Multiple sessions at the same time

Alternatives Considered

We tried every kind of remote tools, none is as stable, strong, fast and reliable as Control. There are many good products, but often with higher prices and not the same features, for example, toolbox is one of the amazing tools in our pocket now. It's amazing and perfect.

Other Software Used

Webroot SecureAnywhere, SpamTitan, CloudBerry Backup

Likelihood to Recommend

I think Connectwise Control is perfect for someone who needs tools for remote support, presentations, MSP and IT. Every company should take a look because for us it is better than TeamViewer and cheaper too. It's not ideal if you plan to use it for meetings, because it has this feature, but it's not strong like other options.

The best tool for remote access

Overall Satisfaction with ConnectWise Control (formerly ScreenConnect)