Reliable Method of Mass Communication That Keeps Improving
May 19, 2021

Reliable Method of Mass Communication That Keeps Improving

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Constant Contact

Constant Contact is used primarily by our Marketing and Client Relations departments to address our need to email press releases, firm announcements, etc. to large groups at one time. We are also able to customize messages for sub-groups within larger email blasts.
  • Contact Database Management
  • Large Group and Sub-Group Email Messaging
  • Email Results and Metrics
  • Glitch in the email builder resets font to default if you backspace after a return
  • Certain functions (like RSVP) can be capture for free on other platforms, but not Constant Contact
  • Somewhat limited background selection options (but is improving)
  • Increase firm/service awareness
  • Increased email recipient engagement
Our company has used Constant Contact for years. We are unfamiliar with other options and have not been so disappointed with Constant Contact's features as to look for another service.

Do you think Constant Contact delivers good value for the price?

Yes

Are you happy with Constant Contact's feature set?

Yes

Did Constant Contact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact go as expected?

Yes

Would you buy Constant Contact again?

Yes

Constant Contact is a reliable method for mass emails and tracking, as well as sharing to social media. The platform continues to improve and add features. Somewhat limited is the ability for full customization. But, for our purposes, the given options are sufficient. Scheduling has become easier, and we appreciate the ability to segment out contact populations to customize messages.

Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
6
Ability to test dynamic content
8
Landing pages
Not Rated
A/B testing
5
Mobile optimization
3
Email deliverability reporting
8
List management
10
Triggered drip sequences
Not Rated
Dashboards
7
Standard reports
8
Custom reports
Not Rated
URL Validation
Not Rated
Link Tracking
8
Image Validation
Not Rated
Inbox Display
5
Email Accessibility Tools
Not Rated
Email Previews
8