Constant Contact Review
September 26, 2022

Constant Contact Review

Toni Roach | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Website Builder

Overall Satisfaction with Constant Contact

Pros

  • Frustrate Customers
  • Miscommunicate
  • Disappoint

Cons

  • Refunds
  • Customer Service
  • Negative ROI
  • In my experience, we are Still recouping losses due to their slow response time in addressing the issue over 1 year later!!!
In my view, If I were made aware of Constant Contact's lack of performance, I would have never created an account. I would rather use Wix, or even just social media! It would be more effective, user-friendly, and less costly or stressful, I believe.

Do you think Constant Contact delivers good value for the price?

No

Are you happy with Constant Contact's feature set?

No

Did Constant Contact live up to sales and marketing promises?

No

Did implementation of Constant Contact go as expected?

No

Would you buy Constant Contact again?

No

Shopify, Constant Contact, Mailchimp
We started using Constant Contact to build our website, with the intent to further our use to include marketing. In my opinion, however, the platform and customer service were both so bad that we've been trying to remove our account AND domain for YEARS, unsuccessfully! I found the changes that were made to Constant Contact and Web Builder only compounded the issue by creating more confusion for their customer service representatives, who were merely able to put a bandaid on the issue that has since continued to arise at every attempt to log in and retrieve our domain and severe ties! I believe you should NOT USE THIS COMPANY'S SERVICES UNLESS YOU WANT TO BE HELD CAPTIVE BY CUSTOMER SERVICE INCOMPETENCE AND UNWARRANTED BILLINGS WITH NOTHING TO SHOW FOR IT!

Constant Contact Feature Ratings

Email & Online Marketing
1.0
WYSIWYG email editor
1
A/B testing
1
List management
1
Reporting & Analytics
1.0
Standard reports
1
Pre-Send Testing
1.0
Spelling and Grammar Check
1
Email Previews
1

Comments

  • RJ McLaughlin | TrustRadius Reviewer
    RJ McLaughlin
    commented 3 years ago
    Hello Toni, We’re disappointed to hear that your Constant Contact experience was anything but outstanding. Our customers are our number one priority and we truly appreciate your feedback on where we can improve the customer experience. If you’re still experiencing trouble with your website or cancellation request, please reach out to social_support(at)constantcontact(dot)com with your username and cancellation request so that our team can assist you. Appreciatively, RJ from The Constant Contact Team

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