Started out strong, but dropped off a cliff when asked to cancel
January 04, 2022

Started out strong, but dropped off a cliff when asked to cancel

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Copper

I selected Copper based on its integration with other sales automation tools like Reply.io. Seemed like a great fit based on the native Google integration. A good product, but turned out was not a fit for what we were looking for. I canceled the service back on 11/19/21 - and I was charged again in December. I have emailed customer service 4 times asking why the additional charge and asking for a refund. I did get an email that it would be escalated but nothing after that. There are other reviews with similar experiences. Too bad as it is a nice CRM - but if this is the way they treat customers who try to leave, it's pretty slimy....... Since they won't respond to my 4 emails, I have to do chargeback in order to get my money back

Pros

  • Google Integration
  • Clean interface - easy to use
  • Native Marketing Tools - very helpful

Cons

  • Horrible Customer Service
  • Cancelation is deceptive -cant just cancel -they dont let you go
  • Negative ROI based on multiple charges after asked to cancel - and since their customer service has not addressed it Negative ROI on time - I should not have to beg to cancel
Much prefer Zoho based on the full spectrum of items Zoho offers

Do you think Copper delivers good value for the price?

No

Are you happy with Copper's feature set?

No

Did Copper live up to sales and marketing promises?

No

Did implementation of Copper go as expected?

Yes

Would you buy Copper again?

No

Works fine, but very thin compared to other CRM offerings (Zoho, Salesforce, etc)
Horrible - see my comments on no replies. Just poor business to ignore people
Good starter / mid-sized CRM. I moved to this from Zoho. - the Gmail integration is a nice touch, but most CRMs have that today

Copper Feature Ratings

4.7
Customer data management / contact management
5
Workflow management
2
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
1.0
Case management
1
Call center management
Not Rated
Help desk management
Not Rated
2.5
Lead management
4
Email marketing
1
4.0
Task management
4
Billing and invoicing management
Not Rated
Reporting
4
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
2.0
Social data
2
Social engagement
2
5.0
Marketing automation
5
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

  • Melanie Raffa | TrustRadius Reviewer
    Melanie Raffa
    commented 3 years ago
    Hi there, Thank you for taking the time to share your review. We understand how frustrating this experience can be. Your feedback was shared with the team internally and we will continue to work to improve our Customer Support communications and ensure our cancellation policies are as clear as possible. We wish you all the best, Melanie at Copper

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