Item: Copper
Rating: 8
Author: Scott McCusker, MBA

Overall Satisfaction with Copper

Use Cases and Deployment Scope

Our business is within the entertainment industry where we book artists onto shows/gigs. So we do sales with clubs/festivals/venues throughout North America. So we use Copper for our customer database and use their pipeline tools to keep track of projects.

Pros and Cons

Pros

Keeping customer lists together
Keeping teams on the same page with projects
Setting up of automation of tasks

Cons

Filtering of customer lists of larger groups
Ability to move customers back to leads in contact lists

Return on Investment

It pays for itself
Keeps me and my team organized
Team can work from one place for their CRM related tasks

Usability

I do not use a ton of integrations with Copper so I am sure if I used more of those things it would be a much better platform but we are happy with what we use Copper for.

Alternatives Considered

Streak

Copper was a huge step up from other systems we have used given its easy to use interface.

Key Insights

Do you think Copper delivers good value for the price?

Yes

Are you happy with Copper's feature set?

Yes

Did Copper live up to sales and marketing promises?

Yes

Did implementation of Copper go as expected?

Yes

Would you buy Copper again?

Yes

Other Software Used

Microsoft 365, Vityl IT & Business Monitoring, Gigwell

Likelihood to Recommend

Copper is well suited for my business and workflows as we aim to have a specific workflow in all of our sales processes. Copper allows us to program this and lead our employees through it which allows us to spend less time on training.

Copper Feature Ratings

Comments

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Agency Owner Uses Copper - Pays for Itself