A great tool for the user experience
May 19, 2014

A great tool for the user experience

Leann Manning | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Crazy Egg

We use Crazy Egg specifically for the user experience. Running user tests on certain areas of the site is difficult because of restrictions we have with contacting users. Crazy Egg allows us to see where users are struggling in the application in a clear, easy to understand way. Since it is very visual it is easier to show issues to stakeholders rather than having to explain a list of data on a spreadsheet.
  • Creates an easy to understand visual of user data.
  • Provides the option to test areas of a site that would normally be difficult to obtain data for.
  • Easily shows stakeholders issues without a lot of documentation.
  • The PageCamera application is a bit difficult to use.
  • PageCamera does not wait for javascript to load on the page which often means ares of the site are missing in screenshots
  • Helped us to create a more user friendly site.
  • Helped us to identify areas where users were having issues.
Google Analytics has its place and is very useful but Crazy Egg provides that extra visual benefit that makes the analytics easy to understand for everyone involved.
It's reasonably priced and easy to use.
Crazy Egg works well for us because we are unable to run usability tests with certain users. This allows us to gather data without needing to talk to customers.