Creatio makes a difference
November 08, 2021

Creatio makes a difference

Dmitry Piskunov | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio

Creatio implementation helped us digitize and streamline the internal contact center. We increased the efficiency of the internal service desk by automating such processes as case categorization, auto-assign of requests based on the request[ed] category, [and] task delegation. Built-in tool for service quality evaluation helps us monitor feedback and constantly improve service level.
  • Low-code technology that makes building processes simple and fast
  • Intuitiveness and user-friendly interface
  • Great team working on the product and ensuring customer satisfaction
  • The platform offers extensive functionality and customization options. Our needs are fully met.
  • We managed to decrease the number of overdue cases to almost zero.

Do you think Creatio delivers good value for the price?


Are you happy with Creatio's feature set?


Did Creatio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Creatio go as expected?


Would you buy Creatio again?


Creatio's usability on high level
Creatio's support team on high level
I think the platform is an excellent solution for all companies who want to deliver high-quality
customer service or build an efficient internal service desk.

Creatio Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform Security
Platform User Management
Platform Scalability