Boosting Customer Satisfaction With Creatio
December 19, 2021
Boosting Customer Satisfaction With Creatio
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Creatio
We use Creatio as a service desk solution to process customer and internal user requests. Custom workflows enable cases to be [assigned] to a responsible agent according to the type of service required. The integration with our ticketing system allows us to manage ticket returns easily. Through hot spot integration, we collect customer information. Beesender chatbot interacts with our clients and connects them with the right agent. In addition, customizable dashboards help us analyze service efficiency.
Pros
- Thanks to no-code technology, Creatio’s out-of-the-box solutions can be adjusted to meet our business needs.
- Creatio Academy provides self-explanatory instructions on system configuration.
Cons
- [A] more flexible dynamic dashboard set up with the ability to change time intervals on the go would be an excellent addition.
- Working in a unified IT ecosystem made it possible to reduce and simplify communications between employees of related departments and boost customer satisfaction.
Do you think Creatio delivers good value for the price?
Yes
Are you happy with Creatio's feature set?
Yes
Did Creatio live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Creatio go as expected?
Yes
Would you buy Creatio again?
Yes
Comments
Please log in to join the conversation