Modern CRM with low-code approach
December 23, 2021

Modern CRM with low-code approach

Oleksandr Torlo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Creatio

I knew and used this service even when it was Terrasoft CRM, then, and now it became [...] Creatio. The product has undergone a good transformation, and at the moment, it is one of the best domestic CRM systems, even for small companies. When in the company where I work, there was a question of choosing a CRM system for working with clients. We tried several and opted for [...] Creatio. The system serves as an excellent management tool for tracking B2B customers, from leads to repeat sales.
  • Lead management & sales cycle
  • Reporting
  • Knowledge base
  • Need to simplify search
  • Need to increase total speed for the system
  • Need to develop more clear course for novice
  • ROI
  • Business processes simplification
  • Decreasing time for go-to-market
Sure, the low code approach is eating the world and [is] a powerful feature in this CRM. But training time and time for implementation could be much [longer] than expected.

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The interface is not always clear and, in some places, requires some work.
I contacted technical support up to 10 times, and each time I got a solution to my issue, but sometimes not the first time.
This system is very well-tailored to the needs of big businesses. However, everything has been done here so that when a manager needs to change some fields or forms, he does not need to create a request for programmers for this, which, of course, greatly speeds up all the processes. However, for small companies, this system can be very cumbersome at first and requires customization to simplify the interface and functions.

Creatio Feature Ratings

Visual Modeling
Drag-and-drop Interfaces
Platform User Management
Platform Scalability