Make simple your technical support with Creatio
May 01, 2021

Make simple your technical support with Creatio

Stefano Falcone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with CRM Creatio

CRM Creatio in being used [to] manage technical support and customer care services.
Only the technical support department use it
  • It is very intuitive for the operator
  • It's very simple to generate statistical reports
  • Is quite simple to add new using purposes and manage different activity channels
  • It could be better to make the pages layout managing [easier]
No other CRM used before

Do you think Creatio delivers good value for the price?

Yes

Are you happy with Creatio's feature set?

Yes

Did Creatio live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Creatio go as expected?

Yes

Would you buy Creatio again?

Yes

Once defined the rules of engagement, the system is very intuitive and easy to use.
Our dedicated engineer is very skilled and [provides very simple] explanations regarding the setting and use of CRM
I use CRM [Creatio] only for customer service purposes. For this kind of work [it] feels [like] its use [is] very affordable