CrowdCompass: The App You Need for Event Success
April 04, 2020

CrowdCompass: The App You Need for Event Success

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdCompass

Each year we host an annual user/industry and training conference for our products. The marketing department uses CrowdCompass to create and deploy the event app. Prior to using CrowdCompass we created our own app made in-house as we expanded our event (number of attendees, tracks, sessions, fees, etc) we realized we needed a professional service to deploy the event app. We looked at a few different options and found that CrowdCompass had a really easy to use interface and would work nicely for our attendees.
  • Ease of Use: There is nothing worse than complicated software that makes your job even harder than it should be. CrowdCompass is intuitive and it has sections broken down into the different event areas (speakers, attendees, sessions, sponsors, etc) so you make sure you can cover your bases.
  • Dedicated Support: When you launch your CrowdCompass app you get a dedicated support person. Our guy was like a personal cheerleader— he sent weekly updates about our event app adoption was going, gave us industry benchmarks to compare ourselves to and sent plenty of resource guides so we were able to really make the app shine.
  • Recommended Sessions or Tied Sessions: You can link sessions together so that when an attendee looks at "Session A", they can also see "Session B, C, D" etc so that they have a better guide for what to take next. Attendees are always looking for direction on which classes to take and having that recommended sessions feature is really helpful. If a session has two parts you can also link them so that the attendee sees there's a part one and two without having to search for the sessions separately.
  • Sponsors: You can go to town on filling out the details on the sponsor pages. Our sponsors all appreciated being able to add not only basic contact information but content including PDFs, links to videos and more.
  • Better integration with Cvent: My dream, wish and hope is that all speaker and session content equally links to Cvent. If you make a change in CrowdCompass on say a session description, it will not be reflected in Cvent. It's a bit of a drag because you absolutely have to work in two different apps.
  • Embedded videos: It would be awesome to be able to embed videos within the app. We could have a greeting to the event video and some short snippets from different classes.
  • More survey types: It would be nice to have different survey types. The survey options right now are fairly basic.
  • Quick Comms: During the event, we use the in-app notification features for any last-minute changes (room shifts, session cancellations, etc) and that helps keep everyone abreast of the latest happenings. It saves a TON of time on the event planning end. If we didn't have those in-app notifications, we'd have to station people at the door, put up much more signage, etc. any time there was a room change.
  • User Engagement: Turning on the game feature gets people involved with the event in a whole different way. We see attendees spending more time in the exhibitor hall and visiting the product station because they want to get the game points.
Everyone on the CrowdCompass side is very willing to help. There's also a great article base for self-serve resources.

Do you think CrowdCompass delivers good value for the price?


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Did CrowdCompass live up to sales and marketing promises?

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Did implementation of CrowdCompass go as expected?


Would you buy CrowdCompass again?


CrowdCompass is so easy to implement and use, plus we have a high adoption rate (north of 94%) year over year. So from an attendee perspective, people really like using it.