CrowdStrike Falcon Review
November 07, 2019

CrowdStrike Falcon Review

Samuel Hadid | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with CrowdStrike Falcon Endpoint Protection

The agent is deployed in all endpoints and centrally managed by a team of security professionals. Works as any other next/new gen AV/IPS/IDS but with a more friendly UI that allows for a more granular and customizable security strategy. It's very scalable and its compatibility allows for greater coverage which allows for mitigation of SPFs.

Pros

  • The balance between ease of use and granular control.
  • Compatibility.
  • Customer service.

Cons

  • Action performed logs not included in the executive/technical report.
  • Some problems and glitches with the management tool.
  • Some web interface items are not very intuitive.
  • It doesn't cover legacy systems.
  • An update stopped a critical service that took about 5 hours restart; investigations are still happening.
  • Mobile compatibility arrived too late and the integration wouldn't be as robust as the main MDM solution. It didn't meet the requirements.
Business requirements, mainly. The most important/useful items we appreciate is ease of use and customer service and this product exceeds expectations in that regard. Other offers cover legacy systems and remain with that solution. However, the granularity that you can introduce to an environment is outstanding, all that without losing the simplicity of use.
Their customer service is great. They're always available, always polite, and their level of knowledge makes them always efficient. They always provide a solution, they're very open - they even let you submit ideas to improve their solution, and they are very reachable (their chat support service actually works with the speed and efficiency a chat must always have, unlike other solutions).

Do you think CrowdStrike Falcon delivers good value for the price?

Yes

Are you happy with CrowdStrike Falcon's feature set?

Yes

Did CrowdStrike Falcon live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of CrowdStrike Falcon go as expected?

Yes

Would you buy CrowdStrike Falcon again?

Yes

CrowdStrike is very convenient in large scale environments, the product is very agile, scalable and reliable; they even have a 24/7 team constantly aware of your environment in case something got through; the product is so good that they never needed to call. Its range of compatibility is also an important piece to note, it can be integrated into many systems to achieve bigger/stronger coverage. Not sure about their offer but this may not be the main option for small companies.

CrowdStrike Falcon Feature Ratings

Endpoint Security
10.0
Anti-Exploit Technology
10
Endpoint Detection and Response (EDR)
10
Centralized Management
10
Infection Remediation
10
Vulnerability Management
10
Malware Detection
10

Comments

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