Finally something that helps
Anonymous | TrustRadius Reviewer
March 10, 2020

Finally something that helps

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Custify

A lot of customer success products have great offerings, but it's rare to find a platform that gives you all of a client's health scores and lifecycles on one screen. You can see as many as you want. We're a team of optimists, so it's very easy for us to get caught up on the data points that do work in our favor, but this helped us get a more realistic view in a much simpler, less triggering way, and our whole team has come together to brainstorm ways to improve what wasn't working, which is now a much simpler process than it was before.
  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
  • Missing a global revenue dashboard.
  • Our team collaborates a lot better thanks to Custify, and we're seeing a major improvement to our bottom line.
Custify was simpler to integrate and easier to use. We got troubled by enterprise-grade software as it has a lot of requirements and were sometimes even shocked that the data is kept only for a short timeframe so no historical data digging was possible. Custify helped here a lot.
This is a good product for teams that are willing to look at reality in the eye and then do something about it. Don't use it as an opportunity for a blame game, but rather come together as a team and get stuff done. This is a really good product, and it's been getting better, with better features, in the time we've used it. Our team loves it and we're seeing important revenue contributions to the organization now that we started implementing the game plan we developed based on the data.

Custify Feature Ratings

Product usage
10
Customer profiles
10
Automated workflow
10
Internal collaboration
10
Customer health scoring
10
Customer segmentation
10
Customer health trends
10
Engagement analytics
10
Role-based user permissions
10
API
10