Cvent It's good but could use some support
June 28, 2018

Cvent It's good but could use some support

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent is utilized as a registration tool for our meetings we hold as a company. We chose this because we initially needed an easy way to sign people up and process credit cards for our events.

Pros

  • It provides an external website to promote your event
  • It gathers information from attendees regarding what they want to sign up for if attending your meeting
  • It is easy to set up an event with multiple "layers", tracks and registrants

Cons

  • If you are not tech savvy it might be difficult for you to learn
  • Their customer support is not familiar with event planning, this makes it difficult to communicate to them what you want the software to do
  • An easy tool for our customers to utilize
  • Allows our customers a way to attend further offerings we have as a company
Cvent is a great tool to utilize for planning events. If you are in charge of setting up the meeting via the system it does help to have some computer/engineering knowledge. Their customer support team needs to have more experience in event planning and utilizing the system to be able to truly be considered support. Not just "trained to be support".

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