Cvent is an excellent tool for events!
December 11, 2018

Cvent is an excellent tool for events!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent it used within our marketing department but not across the company. Our team in the only team who would benefit from using Cvent. It has helped us solve many business problems. We've been able to leverage Cvent's reporting system to prove ROI and success of our events. We've saved so much time by creating event registration in Cvent and having the ability to copy over events that we do regularly.
  • They do reporting particularly well. There are dozens of pre-set reports that you can run and manipulate to gather the information you're trying to collect. You can also create custom reports if you're looking for information that you're not seeing in the pre-set reports.
  • Cvent's new Flex - registration re-imagined is incredibly easy to use for users who do not know HTML.
  • Their customer service is great. If you have a question while working in Cvent, you can call a representative, start an online chat, open a 24 hours case or refer to the thousands of articles and training materials available to all users.
  • Cvent's user conference is a great way to learn how to be successful with the software.
  • Cvent's support ticket system is a little hard to use. for example, trying to upload an attachment of a screenshot or something you're having issues with is not intuitive.
  • Our conferences are very important to our business and Cvent has overall streamlined and enhanced the attendee experience.
Cvent Event Management is excellent for conferences and trainings. We've been very successful using it for these larger events. However, we used Cvent Event Management to set up registration for an internal holiday party, just using Cvent's express site, which collects few fields of information. We will not be using Cvent for that again, as we could've collected that same information using a free software or website. Cvent charges by registrant, so we were charged for all registrants when we could've gone a different route and not been charged.