Cvent At A Glance
December 11, 2018

Cvent At A Glance

Thu Nguyen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

Cvent is being used by our organization as a whole. The client services team uses Flex to design and Business Management uses Cvent Sourcing.
  • Cvent has great customer service. You never feel alone when there are issues.
  • Cvent has great marketing tools: email and phone calls from Account Executives.
  • Cvent is savvy with technology and the times. Experience Cvent Connect was great in regards to putting on a show for event planners.
  • I personally wish Flex was more like Wix. There are a lot of basic tools missing: Resizing, dragging items on top of each other, etc.
  • Sometimes Cvent leaves big cases open. I have had a few cases open for months with no solution.
  • I believe Cvent has helped with our business objectives, but may not be a direct factor. We have repeat clientele, and this would not necessarily be affected by the platform. However, this is a case where the mobile application may be taken advantage of, increasing return.
Certain was our previous platform, and it was not a great experience. There were technological issues and websites would stop working.
Cvent is great for a company that wants to have registration, sourcing, and marketing all in one place. It would not be beneficial for a small organization.