Robust Platform
Updated February 21, 2019

Robust Platform

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cvent Event Management

We use CVENT to collect and organize attendee information and data. Our programs vary in size and location including travel and sales meetings. It helps us stay in touch with our attendees and collect information for every aspect of the event and personalization for our marketing campaigns.

Pros

  • Support - great, attentive support team that is easy to access
  • Technology - advances with the trends and leads the industry
  • Education - the training that is provided is thorough and available to everyone

Cons

  • Cost - the platform is pricey, as well as it's add-on apps
  • Reporting - still room for improvement on ease-of use for pulling data for specific needs
  • UX/UI - the new Flex platform is a great step toward a nicer look/experience for the user, but still has a ways to go
  • The cost seems to be an issue
  • Time involved with event setup is costly
  • The difficulty with ironing out back-end issues upon launching can be threatening to the attendee experience
More robust and usable for large-scale events
More suited for large-scale conferences and meetings. Travel/retreats are more difficult to utilize the platform.

Using Cvent Event Management

The platform is very deep and can be difficult to learn on your own.
ProsCons
Consistent
Unnecessarily complex
Difficult to use
Requires technical support
Not well integrated
Slow to learn
Lots to learn
  • Creating an event
  • adding questions
  • Customizing website
  • Adding registration paths/types
  • Customizing reports
Yes, but I don't use it

Comments

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