Item: BlackBerry Protect (CylancePROTECT)
Rating: 10
Author: Rod Payton

Use Cases and Deployment Scope

[BlackBerry Protect (CylancePROTECT)] is used by one of our 3 Business Units and any new endpoints deployed by us to two other Business Units. Basically it is our AV and Endpoint protection for about 250 PCs. We also used it on servers which totals about 25 units in 2 datacenters. I love [BlackBerry Protect], it is like a good Mobster...shoot first, ask questions later. I would rather have a false positive than a false negative.

Pros and Cons

It not only stops executables from running, it blocks them from unzipping
It is more than signature based protection, it is full EDR
It has a great console with granular inventory and endpoint control

It would be nice if it knew more user information
Would be nice if reporting was fully automated

Return on Investment

We have had zero endpoint infections in 3 years
See above, priceless, but it is cost effective too
We did not have to worry about endpoints

Alternatives Considered

Symantec Endpoint Encryption and Sophos UTM

Better product. it works better, is easier to manage, costs less, and is easier to remove if you want to change.

Key Insights

Do you think BlackBerry Protect (CylancePROTECT) delivers good value for the price?

Yes

Are you happy with BlackBerry Protect (CylancePROTECT)'s feature set?

Yes

Did BlackBerry Protect (CylancePROTECT) live up to sales and marketing promises?

Yes

Did implementation of BlackBerry Protect (CylancePROTECT) go as expected?

Yes

Would you buy BlackBerry Protect (CylancePROTECT) again?

Yes

Other Software Used

Druva inSync, Proofpoint Email Protection, Zscaler Internet Access

Likelihood to Recommend

If I had to recommend an endpoint AV solution, [BlackBerry Protect (CylancePROTECT)] would be on the list...in fact at the top of the current list. It is a cost effective solution. When we did the bakeoff in our selection we built 3 generic W10 PCs. We located a Malware repository on the internet and downloaded a package of 100. The first solution stopped 80% from installing, the second stopped 100%, [BlackBerry (CylancePROTECT)] would not let the package download! Winner winner chicken dinner :)

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Jason Krpicak
commented 3 years ago
I work for an Organization that has 8000 employees, with over 9000 endpoints. We are having very painful issues just implementing this product. We switched from Microsoft's solution. The issues span Server and Desktop sides of the house. Features like scan for new files, and the Optics components have crippled many of our systems. Have you deployed this product in an environment that uses Microsofts SCCM. Did you know of the memory and CPU requirements required to run Cylance Protect/Optics as they are high compared to Microsoft. We have been trying to get this deployed house wide for months now and I am losing track of all the cases we have had to open. Many of the cases are still open as this Scan for new files 'feature' has crippled windows updates on many systems in the field.

Cyclance just works

Overall Satisfaction with CylancePROTECT