Having to not enter the Clean room is a good thing
July 07, 2015

Having to not enter the Clean room is a good thing

Lou Fitting | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • DRM1

Overall Satisfaction with DameWare Remote Support

I use DameWare Remote support for two reasons. Our production floor is in a clean room and requires gowning up to solve a problem. 95 % of the issues can be solved remotely in a more timely manner. The second reason is my production engineers can see and control the tools remotely and/or from home to keep production working.
  • It allows for a quick view of a problem when someone calls for a problem. We can see what they are doing and instruct them on what they need to do to correct the problem.
  • We have some issues with connectivity over a VPN connection. This is probably due to DNS. We have less problems with fixed IP addresses.
  • Being able to help production people without gaining access is a great production support feature. We can be more productive as a result.
I did not look at other products because 1: I have used this in the past work with good results. 2: Our IT support staff uses it as well.
Because access to the clean room is restricted and having to gown and un-gown is a slow process, DameWare Remote is a great time saver.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated