Item: SolarWinds Dameware Remote Support (DRS)
Rating: 8
Author: Daniel Sayer

Use Cases and Deployment Scope

SolarWinds Dameware Remote Support is our tool to allow us to control a desktop or laptop for users working from home. When staff were all on site this was less of an issue but increasingly more staff are working from home so a desk visit is not possible anymore.

Pros and Cons

Remote access to sleeping and powered-off computers
Secure Multi-factor authentication
Flexible user access control
Remote session tools and utilities

Ability to switch users

Return on Investment

Remote support has reduced site visits to remote offices

Alternatives Considered

Microsoft Teams

Teams is good if you are already in a chat with the user and need to take control. However Solarwinds DRS offers extra tools over and above this which is why we still use it.

Key Insights

Do you think SolarWinds Dameware Remote Support (DRS) delivers good value for the price?

Yes

Are you happy with SolarWinds Dameware Remote Support (DRS)'s feature set?

Yes

Did SolarWinds Dameware Remote Support (DRS) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SolarWinds Dameware Remote Support (DRS) go as expected?

Yes

Would you buy SolarWinds Dameware Remote Support (DRS) again?

Yes

Other Software Used

SolarWinds Kiwi Syslog Server, SolarWinds Network Configuration Manager (NCM), SolarWinds Network Performance Monitor (npm)

Likelihood to Recommend

In addition to remote control we can use remote session tools, including chat, messenger, screenshot capture, file transfer

Good remote support tool

Overall Satisfaction with SolarWinds Dameware Remote Support (DRS)