Dameware Remote Support
July 08, 2015

Dameware Remote Support

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

11.2

Overall Satisfaction with DameWare Remote Support

We've been using DameWare for remote desktop support for a number of years in the IT department. We needed something that would allow us to log into remote machines when the user wasn't there or was having trouble logging in themselves. Traditional Remote Desktop or Lync/Skype screen-sharing didn't provide this functionality.

Pros

  • The ability to remote into systems without the user needing to be present is extremely helpful.

Cons

  • It occasionally fails to install/uninstall the service from the remote workstation
  • Increased efficiency and productivity of IT support staff.
  • Bomgar Remote Support Software,microsoft remote desktop
Bomgar seems to have similar feature sets and abilities as DameWare, but was a little too pricey when we were looking. DameWare absolutely blows traditional RDP out of the water.
The ability to remotely install the DameWare service, and remote into the workstation without the user needing to sit in front of the workstation is a tremendously helpful feature.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Remote Administration
8.0
Screen sharing
8
File transfer
8
Instant message
7
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
8
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
9
Remote Active Directory® management
Not Rated
Centralized management dashboard
8
Multi-platform remote control
Not Rated

Comments

  • Prasanta Shee | TrustRadius Reviewer
    Prasanta Shee
    commented 8 years ago
    In addition to Dameware remote support tool,you may try tools like R-HUB remote support servers. It is an on premise solution which works from behind the firewall, hence better security.

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