Love DameWare!
Updated July 17, 2015

Love DameWare!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Overall Satisfaction with DameWare Remote Support

Our organization is spread throughout the state. That creates an interesting situation in regards to technical support. DameWare makes remote support fast, easy and reliable. DameWare used daily and without it, remote support would not be the same.
  • On network support is unrivaled
  • Small client - no need for a large install
  • Abundance of customization options to fit your organization's needs
  • There have been great additions to the software since we first started using it and it works great for us. No improvements wanted at this time
  • As said before, DameWare is fast and easy to use. We are able to provide user support much quicker than a web based support option.
  • Remote server sessions using DameWare certainly boosts our efficiency with being able to have multiple sessions active.
Web based products just don't compare to a product such as DameWare in the context of network user support.
We certainly recommend DameWare's use for workstations that are on the same network.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated

Evaluating DameWare Remote Support and Competitors

  • Price
  • Product Features
  • Product Usability
  • Product Reputation
DameWare was priced competitively and SolarWinds has a great reputation. Pair that with the great features that come with DameWare - it's awesome.