Overall Satisfaction with DameWare Remote Support
My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.
- Easy installation for the administrator and easy installation when deploying to the end user.
- The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
- We have had not one issue being able to connect with someone and it uses little bandwith.
- I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.
- The ROI is we are able to quickly access the end user, fix their problem and get them back to being productive.
- Since we are able to quickly access them it allows my techs to do more tickets.
- Productivity has gone up.