Great Product! Must use and buy!
July 15, 2015

Great Product! Must use and buy!

Troy Riegsecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Mini Remote control

Overall Satisfaction with DameWare Remote Support

My IT Department uses DameWare to connect to all the computers in our company across the United States. The program allows us to take control of the computer and or server make necessary changes and even send commands to assist in fixing a problem for the end user.
  • Easy installation for the administrator and easy installation when deploying to the end user.
  • The interface is extremely easy to use. Even our beginner help desk person was able to pick up and use the software right away.
  • We have had not one issue being able to connect with someone and it uses little bandwith.
  • I think one improvement could be having a saved directory be able to organize it by lets say domain controllers, and site's frequent users.
  • The ROI is we are able to quickly access the end user, fix their problem and get them back to being productive.
  • Since we are able to quickly access them it allows my techs to do more tickets.
  • Productivity has gone up.
We bought SysAid for our help desk package but their remote connection product is horrible. We couldn't connect to them 85% of the time their software would just time out. DameWare connected instantly with no issues!
I have given examples we use to connect to our end users. The product works 99.9% of the time.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control