Best of breed
July 08, 2015

Best of breed

Robert Cillo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with DameWare Remote Support

I use it for remote control of desktops and for manipulating settings on PCs. I also use DameWare Remote Support to stop processes and remove problem services. I also use it for basic network testing and server remote control and troubleshooting. I have also used it for checking on printers and installed software on individual PC's and servers. I use it for manipulating users and groups on PCs and for remote shutdown or restart of a PC. I have also made changes to registries using DameWare Remote Support.
  • Mini Remote Control makes life easier for working on multiple PCs and when setting up multiple new deployments from your own workstation.
  • SFT file transfers save time sending files to single or multiple PCs from a right click or drag and drop to remote connected computers.
  • The ease of being able to see a remote hard drive, registry, groups, process and services without having to be at the PC or connected, is a time saver.
  • Would love to be able to create or manipulate Group Policy Object (GPO)
  • Like to see current user through remote registry.
  • Increased effeciency
  • Improved customer service
  • Most bang for the buck
  • Microsoft System Center,Radmin Remote Administrator
Easier to get up and running. Many tools that are necessary for providing great customer service.
For me, DameWare Remote Support is a key tool for troubleshooting PCs and servers when multiple sites are part of your service area.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Remote management of servers & workstations

Using DameWare Remote Support