DameWare Remote Support Helps me, Help them.
July 08, 2015
DameWare Remote Support Helps me, Help them.
Score 8 out of 10
Vetted Review
Verified User
Software Version
11.1.0.170
Modules Used
- Mini Remote Control; File Access; Services
Overall Satisfaction with DameWare Remote Support
Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to copy files to multiple workstations, or remote control workstations, and servers.
- Remote assistance of end users
- Remote file management
- Remote service management
- Older interface
- Licensing, and registration is difficult to comprehend, and manage
- I was reaching to find those shortcomings, it is quite excellent at what it does.
- Instant remote control/session access, faster end user assistance
- Faster software upgrades via file transfer feature. For those odd applications that are on only 1 or 2 computers, I can transfer the files to them, and remotely log in to install the apps.
- Increased Employee Efficiency
LogMeIn.com works great, but requires end users to go the appropriate web site, and allow a remote connection. Licensing was more complicated too.