DameWare Remote Support Helps me, Help them.
July 08, 2015

DameWare Remote Support Helps me, Help them.

John Dean | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Modules Used

  • Mini Remote Control; File Access; Services

Overall Satisfaction with DameWare Remote Support

Our IT Department utilizes DameWare Remote Support to assist users with their computers; to work with our users to solve issues, and see what they are seeing. We help them in real time without having to have them go to a remote web page, sign in, give us a number, etc... This is a great tool to copy files to multiple workstations, or remote control workstations, and servers.
  • Remote assistance of end users
  • Remote file management
  • Remote service management
  • Older interface
  • Licensing, and registration is difficult to comprehend, and manage
  • I was reaching to find those shortcomings, it is quite excellent at what it does.
  • Instant remote control/session access, faster end user assistance
  • Faster software upgrades via file transfer feature. For those odd applications that are on only 1 or 2 computers, I can transfer the files to them, and remotely log in to install the apps.
  • Increased Employee Efficiency
LogMeIn.com works great, but requires end users to go the appropriate web site, and allow a remote connection. Licensing was more complicated too.
It is suited perfectly for remote support. It is ideally suited for support within the same organization, on the same network. This version includes the capability for an internet session, but I have not had opportunity to use it.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Not Rated
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
Not Rated
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Not Rated
Centralized management dashboard
Not Rated
Multi-platform remote control
Not Rated