Great for Windows, needs some work for Mac
July 08, 2015

Great for Windows, needs some work for Mac

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Mini Remote Control

Overall Satisfaction with DameWare Remote Support

DameWare Remote Support is being used by our Help Desk to provide support to our remote users, it allows them to resolve any issues that arise on the user's workstation. Having the remote capability saves a tremendous amount of expense that would otherwise incur trying to physically access remote machines. It also provides a sense of relief to our users that the Help Desk can immediately resolve their issues so that they can get back to work.
  • Remotely accessing Windows machines
  • Support for multiple monitor setups on Windows machines
  • Ease of use for their product
  • Multiple monitor setups for Mac Pro workstations just does not work, even after placing a call for support
  • SolarWinds support could use some help
  • Better customer service
  • Increased employee efficiency
  • Better employee moral
DameWare provides better support for Windows domain environments
I have had no issues with Windows workstations or servers, but the support for Mac workstations leaves something to be desired.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Instant message
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control
Not Rated