Souped up Remote Management Tool
July 08, 2015

Souped up Remote Management Tool

Sharif Rashedi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Ver. 11

Modules Used

  • Mini Remote Control

Overall Satisfaction with DameWare Remote Support

We use DameWare's WOL and Mini Remote Control to effectively manage our systems and support our remote users. It saves us substantial travel time and drastically reduces the number of SLA breaches. We are able to get our users up and running faster than ever.
  • Wake on Lan (WOL) Support
  • Unattended Remote Access for After hours maintenance
  • Remote Access
  • Remote Training and Troubleshooting
  • Would be nice if DameWare had a web API that our users could use to initiate a session from their home computers
  • Better Display Resolution Support
  • Multiple DM Sessions without having to open multiple instances of Dameware Mini Remote.
  • Cost saving in downtime
  • Cost saving in transportation time and costs
Management of clients was a big selling point and past experience using other clients vs. DameWare.
It is ideally suited for service desk environments where you have multiple agents/technicians who remotely connect to systems and need a level of control over the many accounts and sessions. Think of it as a command center for all the DameWare Mini Remote clients.

SolarWinds Dameware Remote Support (DRS) Feature Ratings

Screen sharing
File transfer
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Multi-platform remote control
Not Rated